COVID-19 UPDATE, 03-27-2020
At Hospice Niagara, we are committed to providing care for our community. Here is our latest update on how we are keeping our clients and their families, staff and volunteers safe as we reduce the risk of exposure and spread of COVID-19. We are using the most recent information from public health authorities as we respond to this situation.
Revised Safety Measures for The Stabler Centre Hospice Residence:
We are asking that each resident and their family identify ONE person as the on-site visitor while your loved one resides in hospice. We understand that this is an exceptionally difficult time for all family members and friends. We are supporting alternative connecting methods, such as virtual visiting, as much as possible. Visiting hours remain 10am to 6pm.
Please use the main entrance of the building to enter/exit only. Our on-site screening measures have been increased to include a temperature check for all people entering the building. Anyone with temperatures of 38 degrees Celsius and over will be refused entry until medically cleared. Please do not visit if you feel unwell.
Administrative Offices: Our St. Catharines office is open Monday to Friday, 9:00 a.m. to 5:00 p.m., with limited on-site staff. Most staff are working remotely. Please contact staff by email or leave a phone message on their extension.
Phones: Similar to many areas across Ontario, we are currently experiencing higher than normal phone traffic. If you are unable to get through, please call back later or email us at email@example.com with general inquiries.
Community Programs, In-home Visits, and Palliative Care Consultations to Long-Term Care Homes: These programs are being offered by phone and virtual connecting. New referrals for these programs are being accepted. Click on the above Programs tab for details.
Volunteers: The Monthly Volunteer Support Group and Annual Volunteer Retreat are paused until further notice. If you are interested in becoming a volunteer, visit the Volunteers page. We thank you for your ongoing commitment in caring for our clients.
Supplies: We are asking for the community’s help to increase our supply of some specific safety and protective items. They must be unused and in the original packaging. Unfortunately, we cannot accept homemade items. Surgical masks - Safety glasses - Face shields - Disposable medical isolation gowns. Details are on social media posts. Please leave items in the storage bin at our front entrance with a business card or contact information, so we may say thanks. Daytime hours are preferred. Excess supplies will be given to other health care facilities. Email firstname.lastname@example.org if you have questions.
Donations: We appreciate your continued support. We are accepting credit card donations online or by telephone. If calling, please select option 5 to leave us a message and we will return your call to process your donation.
Thank you for understanding as we all must work together to prevent the spread of COVID-19, and continue to provide exceptional, compassionate care. Please check our social media and website regularly for updates.
For more details on COVID-19, its symptoms and how to protect yourself, visit Niagara Region Public Health.
The Ontario Ministry of Health provides a COVID-19 self-assessment tool and resources for getting help.